RETURNING PRODUCTS

SPIRITS

Magnotta spirits are exclusively available at our Vaughan store and may be exchanged only at this location. Retail purchases may be exchanged on any day of the week. Online purchases may be exchanged by contacting our online customer service department (1-800-461.WINE or online@magnotta.com), Monday to Friday from 9 to 5 pm. Our representative will be happy to recommend the most convenient option that meets your needs.

In-Store Purchases: With a valid proof of purchase (an original cash register receipt), any bottled spirit may be returned for exchange only, provided the item is unopened, in saleable condition and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the receipt.

Online Purchases: With a valid proof of purchase (an email invoice), any bottled spirit may be returned for exchange only, provided the item is unopened, in saleable condition and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the email invoice and you will be required to pay for any additional applicable shipping charges.

What does saleable condition mean?

The product must be in the original condition (unopened, label and capsule intact, etc.) that will permit the item to be re-sold.

What happens if the price has changed?

In-Store Purchases: If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), the difference, based on the amount indicated on your receipt, will be applied toward your new purchase that day. No refunds will be issued.

Online Purchases: If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), the difference, based on the amount indicated on your email invoice, will be applied toward your new purchase that day. No refunds will be issued.


MERCHANDISE (Non-Alcohol)

Please Note: Merchandise items in our giftware boutique such as glassware, decanters, corkscrews, wine racks, ice buckets, etc. are only available at our retail locations and cannot be ordered online.

I have a merchandise item I would like to return.

We offer exchanges only on any merchandise item with valid proof of purchase (an original cash register receipt), provided the item is unopened, in saleable condition and was purchased in the last 14 days. The merchandise will be exchanged for an item at the original purchase price shown on the receipt.  

What happens if the price has changed?

If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), you will receive credit for the difference based on the amount indicated on your receipt. The credit will be applied toward your new purchase that day. No refunds will be issued.

What are my options if I have a defective warranted item?

If the item was purchased in the last 14 days and you have proof of purchase, a new item will be provided. If the item was purchased more than 14 days ago and the item carries a manufacturer’s warranty, customers must follow the manufacturer’s warranty instructions. We will gladly provide any information you require.

QUALITY ASSURANCE

Magnotta is committed to providing the highest quality products available. All of our products are tested by accredited government laboratories as well as by our own testing facilities. If you have concerns about any Magnotta spirit, you may bring it to our Vaughan location for a product assessment. Should our Quality Control Lab Analysis indicate a problem, the item will be exchanged.

A faulty product must be returned for our assessment immediately upon discovery. If the majority of the product has been consumed, the return will not be accepted.

Online Customers: Please contact our online customer service department (1-800-461.WINE or online@magnotta.com) to make alternate arrangements. Should our Quality Control lab analysis indicate a problem, the item will be exchanged and we will cover any applicable shipping charges.

Please Note: Individual flavour profiles are not considered to be defects.